Shipping Policy

Free UK Delivery

We offer FREE UK delivery on every order.

Processing Time

Orders are typically processed within 1-3 business days before they are dispatched.

Delivery Time

Estimated delivery is 4–15 business days depending on the product and destination.

Tracking

Once your order has been dispatched, you'll receive an email containing your tracking information.

Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to customs processing, courier delays, or periods of high demand.

If your order hasn't arrived after the expected delivery window, please contact us at hello@hearthpet.co.uk and we'll be happy to help.